Client Service Agreement
Scope of Services
Clinical Jetpack™ (“Service Provider”) provides Client (“Client”) with a done-for-you patient access and consult booking system for cash-pay optimization clinics, including:
Offer + messaging setup (Clinical Catalyst™)
Paid acquisition setup/management (Meta and/or Google)
Landing page + booking flow setup/optimization
CRM pipeline + tracking setup/optimization
Qualification + intake workflow (filters tire-kickers)
Automations for speed-to-lead (SMS/email)
Deposit-backed booking + confirmations (Show Up Lock™)
Follow-up + no-show recovery sequences
Reporting and recurring strategy calls (as scheduled)
All services are remote unless otherwise agreed in writing.
Deposit Collection: Client will collect all patient deposits through Client’s own payment processing account. Service Provider does not receive, custody, or control any patient funds. Client remains responsible for deposit policies, refunds, chargebacks, and any payment disputes.
Term & Timeline
This Agreement begins on the Effective Date (the date of signature or the date of first payment, whichever occurs first).
Proof Phase: typically 30–45 days to build, launch, and optimize.
Growth Phase: begins after Proof is achieved and includes a 90-day minimum term, then month-to-month.
Timelines depend on Client responsiveness, approvals, access, and ad spend consistency. If services are paused due to Client delays (see Client Responsibilities), timelines extend accordingly.
Fees & Payment Terms
Proof Before Pay™
During Proof Phase
$0 service fees to Clinical Jetpack™
Client funds ad spend: minimum $1,500/month, paid directly to the ad platform(s)
Proof Trigger (billing begins after)
Service Provider begins billing only after 8 booked consult appointments with a deposit collected, verified in the CRM.
Definition:
“Booked consult” means an appointment scheduled on Client’s calendar with a deposit payment successfully captured (not pending/authorized) and recorded in the CRM.
Canceled or refunded appointments do not count toward the Proof Trigger.
Verification: Proof is met when the 8 bookings appear in the CRM pipeline stage agreed by both parties (e.g., “Deposit Paid / Booked”).
After Proof (Growth Phase)
$997/month service fee
90-day minimum once billing begins, then month-to-month
Payments via Stripe/invoice. Fees are non-refundable except where required by law.
Late payment: failure to pay within 7 days of due date may pause services until current.
For clarity, any patient deposits are paid to Client and are separate from Service Provider fees.
Client Responsibilities
Client agrees to:
Complete onboarding within 5 business days
Provide timely access to required accounts (ads, website/hosting, CRM, scheduling, analytics)
Provide approvals/feedback within 3 business days when reasonably possible
Ensure someone on the team follows up with inquiries in a reasonable timeframe
Use the agreed deposit rules and booking process
Maintain ad account standing and comply with platform policies (Meta/Google).
Comply with all applicable healthcare advertising, privacy, and consumer protection laws
Configure and maintain deposit settings inside Client’s own payment processor and scheduling system
Maintain and enforce Client’s refund/cancellation policy for deposits (Client is solely responsible for refunds and chargebacks)
Pauses due to Client delays:
If Client fails to provide access, approvals, ad spend funding, or refuses/disables the agreed deposit process, Service Provider may pause services until resolved. Timeline expectations extend accordingly.
Delays, lack of access, slow approvals, refusal to follow the process, or slow lead handling can reduce results and extend timelines.
Performance Guarantee
Clinical Jetpack™ does not guarantee specific results (revenue, leads, bookings, show rate, or conversions).
“Proof Before Pay™” is a billing structure, not a promise of outcome. Any examples or case studies are illustrative only.
Confidentiality
Both parties will keep Confidential Information private.
Client may not share Clinical Jetpack™ non-public systems, workflows, templates, pricing, or internal processes, except with staff/contractors who need access and are bound by similar confidentiality obligations.
This survives termination.
Intellectual Property
Clinical Jetpack™ retains ownership of all proprietary frameworks, templates, scripts, workflows, and systems.
Client receives a limited license to use installed assets/configurations for its own business use, provided all fees are paid.
Client may not copy, resell, distribute, white-label, or use the materials to create a competing service.
Non-Disparagement
Client agrees not to publish knowingly false, defamatory, or disparaging statements about Clinical Jetpack™, its owners, team members, or other clients during the Agreement and for 12 months after.
This does not prevent honest private feedback or truthful statements required by law.
Termination
This Agreement may be terminated:
By either party after the 90-day minimum Growth Phase, with 30 days written notice, or
Immediately by Clinical Jetpack™ for non-payment, breach of confidentiality/non-disparagement, abuse, or unlawful conduct.
No refunds are provided for early termination. Access to shared systems may be revoked upon termination for breach/non-payment.
Limitation of Liability
Clinical Jetpack™ is not liable for indirect or consequential damages (including lost profits).
Total liability for any claim will not exceed the total service fees actually paid to Clinical Jetpack™ in the three (3) months prior to the event giving rise to the claim.
Governing Law
This Agreement is governed by the laws of the State of Florida, and disputes must be brought in Florida state or federal courts.
11. Entire Agreement
This Agreement is the entire agreement and replaces all prior discussions.
Changes must be in writing and agreed by both parties (including electronic signature or email confirmation).
